Refund policy
We have a 45-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. The product will need to be mailed back to Florida.
To start a return, you can contact us at client@greatestempires.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.
You can always contact us for any return questions at client@greatestempires.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping Fees
Shipping Fees are not refundable
Return Cost
Costs associated with returning the package to our facility will be handled by the customer. We recommend the package to be shipped with some tracking information, as the refund/exchange cannot be processed if the parcel is lost in transit with no tracking info.
Return & Special Offer
If a product (or multiple products) is purchased and has a special offer:
- If a product was purchased with a BOGO sale (Buy One Get One): both bands (normal + free) will have to be returned. If the free product is not returned, the value of this "free" product will be deducted from the refund (based on the public price on our website at the time the refund is processed).
- If a product is purchased with an offer "Buy at least $xx and get a free product" or "Buy at least $X and get Y% off another product": we will look at the new total amount of the purchase. If the new purchase value does not qualify for the offer, we may deduct from the refund the value of the special offer you got (value of the free product, or value of the discount). In case of a Free product, the value of the free product may not be deducted if this "free" product is returned with the other one.
- If a product is purchased during an Upsell offer "You've unlocked this special offer", you can return your main order and keep the product you purchased as an upsell. However, you wouldn't be eligible anymore for the offer and the value of the discount would be deducted from the refund.
- If a product is in the "Clearance" collection, or has the name "Clearance", the band is then NOT eligible for a refund or an exchange. The final sale price CANNOT be combined with any other offer available.